Refund policy

Effective Date: December 17, 2024

At Shoposly.com, we prioritize customer satisfaction while protecting the integrity of our platform. Since our marketplace deals with digital products that are instantly delivered and non-returnable, refunds are only issued under specific conditions outlined in this policy.

By using Shoposly and purchasing products, you agree to this Refund Policy.

1. Scope of This Refund Policy

This policy applies to all digital products sold on Shoposly, including but not limited to:

• Website templates (HTML, WordPress, Shopify)
• Graphics and design assets
• Audio, video files, and eBooks
• Business tools (software, spreadsheets)
• Stock photos and 3D models

Please note: Refund requests must meet the eligibility criteria outlined below.

2. General Policy on Refunds

Due to the intangible nature of digital products, all sales are final. However, refunds will be considered under specific conditions to ensure fairness for both buyers and sellers.

3. Eligibility for Refunds

You may be eligible for a refund if:

a. Duplicate Purchases

If you accidentally purchase the same product multiple times, we will refund the duplicate transactions.

b. Download or Access Issues

If you are unable to download or access your purchased product due to technical errors, and:

• The issue persists despite troubleshooting steps provided by our support team.
• The seller is unable to resolve the technical problem.

c. Defective or Corrupted Files

If the product you receive is corrupted, incomplete, or unusable, and:

• You notify us within 14 days of purchase.
• The seller cannot provide a replacement or a functional version of the product.

d. Misrepresentation of Product

If the product is significantly different from its description or preview:

• The content does not match the description provided on the product page.
• Features or functionality claimed in the product listing are missing.

e. Unauthorized Purchases

If a purchase was made without your knowledge or consent (e.g., fraudulent activity), please contact our support team immediately.

4. Situations Not Eligible for Refunds

Refunds will not be provided under the following circumstances:

• Change of Mind: If you no longer want or need the product after purchase.
• Compatibility Issues: It is your responsibility to ensure that the product is compatible with your system, software, or platform before purchase.
• Lack of Expertise: If you lack the required skills to use or implement the purchased product.
• Discounted Products: Products purchased during promotions, flash sales, or with discounts are not eligible for refunds unless defective.
• Personal Preferences: Dissatisfaction based on subjective preferences, such as design or style choices.

5. How to Request a Refund

To initiate a refund request, follow these steps:

Contact Support: Email us at info (at) shoposly.com within 14 days of purchase.

Provide Details: Include the following information in your request:

• Order number and product name
• Clear explanation of the issue
• Screenshots or evidence supporting your claim (if applicable)

Review Process: Our team will review your request and coordinate with the seller, if needed.

• Sellers may attempt to resolve the issue before a refund is issued.
• Refund decisions will be communicated within 7 business days.

Refund Resolution: If approved, the refund will be processed to your original payment method within 7-10 business days.

6. Seller Responsibilities

Sellers are critical to maintaining buyer trust on Shoposly. As a seller, you agree to:

• Provide accurate and complete product descriptions to prevent misrepresentation.
• Ensure products are functional, complete, and free from defects.
• Respond to refund requests or customer issues promptly.
• Cooperate with Shoposly in resolving disputes.

Failure to comply with these responsibilities may result in penalties, including account suspension or removal of products.

7. Chargeback Policy

Chargebacks are strongly discouraged as they violate Shoposly’s policies. If you experience an issue with your purchase, we urge you to contact our support team first for a quick resolution.

Unresolved chargebacks may result in:

• Immediate suspension or termination of your account.
• Loss of access to previously purchased products.
• Potential legal action in cases of fraudulent claims.

8. Policy Updates

Shoposly reserves the right to modify or update this Refund Policy at any time. Changes will be posted on this page with an updated effective date. It is your responsibility to review the policy periodically to stay informed.

9. Contact Us

If you have questions, concerns, or need assistance with a refund, please contact us:

• Email:  info (at) shoposly.com

Our support team is here to help ensure you have a smooth and satisfying experience on Shoposly.

By purchasing from Shoposly.com, you acknowledge that you have read, understood, and agree to this Refund Policy.